How To Shop On Jumia: 5 Secrets That Will Surely Save You Money

While there is no disputing that Jumia is the most popular and largest online shopping website in Kenya. But is every client getting value for their money? I bet not otherwise you wouldn’t be reading this post.

Before we jumped into the plights of clients like yourself and share shopping secrets that will save you money, let me paint just how big and popular Jumia Kenya is.

Jumia Website Stats

At the time of publishing this post, Alexa ranks Jumia Kenya at position 11 in the country and 9,209 in the world. Yes, about 3,000,000 website visits every month (with over 90% of visit coming from Kenya).

With such traffic, you can expect thousands if not millions of transactions every month.


Back to the object of the post. Why do some shoppers end up with wrong or fake products and are there ways to prevent this from happening? Well, there are 3 things you must know about platforms like Jumia.

Jumia is a shop per se, but a platform where different companies and individuals can set up shops. We call them multivendor market place. In other words

Vendors are free to price their products as they wish factoring in Jumia’s cut. This explains why a single phone model can be listed on Jumia at upto 10 different price tags. But that also means

Jumia can try but they can’t eliminate vendors with false adverts and fake products

Yes, We are committed to offering our customers 100% genuine and original products. We also take the necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from selling on Jumia. The only exception is for refurbished products, which we ensure the best quality grade and full warranty from the seller. ~ Jumia Kenya

However, there are a number of customers who don’t have very kind words for the online giant.

While some got the wrong order (product that doesn’t look as advertised), others got fake products.

How to return products according to Jumia Kenya

Step 1: Log your return request
Option 1: Go to your account – create your return and you are done!
Option 2: Call our customer care at 0700 000 990, 0711 011 011 or click on the following link and fill the form.
Step 2: Pack your product
Pack your product according to the return conditions.
Include all tags, accessories or free gifts you received
Step 3: Return your product
If you requested a pickup, we will contact you to arrange a pickup time.
If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).


You may be one of them.


Read Also: Top 100 online shopping sites in Kenya

Check Out Jumia Kenya Official Stores 

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